Privacy Policy of Golden Crown Casino

General

Golden Crown Casino (“the Company”, “we”, “our” or “us”) is committed to safeguarding the privacy and personal information of all players (“you” or “users”). As a data controller, we collect, process and store data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), Anti-Money Laundering (AML) legislation and Know Your Customer (KYC) obligations.

This Privacy Policy sets out the categories of personal data we collect, the purposes for which it is processed, the legal bases relied upon, and your rights as a data subject.

By creating a Player Account or using our Website and Services, you agree to the terms of this Privacy Policy. If you do not agree, you should refrain from using our Services.

We may amend this Privacy Policy from time to time to reflect changes in legal requirements, operational practices or improvements in data protection standards. Continued use of the Website or Services after such amendments will be taken as acceptance of the revised Privacy Policy.

When you register a Player Account, interact with our Website, or use our Services, we may collect and process the following categories of personal information:

Identity Data: full name, date of birth, nationality, and government-issued identification documents.
Contact Data: residential address, email address, and telephone number.
Financial Data: payment card details, bank account information, cryptocurrency wallet addresses, transaction history, deposits and withdrawals.
Verification Data: supporting documentation required for compliance purposes, such as proof of funds, bank statements, utility bills and other anti-fraud or KYC materials.
Technical Data: browser type, operating system, device identifiers, IP address, geolocation data, traffic logs and Website usage records.
Gaming Data: details of your play activity, including wagers, wins, losses, game preferences and participation in promotions or surveys.
Communication Data: correspondence with us via email, live chat or other customer support channels.

This information is collected directly from you during registration, financial transactions or customer support interactions, and in some cases indirectly through your device or from third-party service providers engaged to ensure compliance, security and proper functioning of our Services.

How We Use Your Information

We process the personal information collected from you strictly for lawful and legitimate purposes. Specifically, your data may be used for:

Transaction Processing: managing deposits, withdrawals and bets, including the use of credit cards, bank transfers, e-wallets and cryptocurrency systems.
Account Management: establishing, verifying and maintaining your Player Account, as well as providing customer support.
KYC and AML Compliance: fulfilling our statutory obligations by verifying your identity, conducting anti-money laundering checks and preventing financing of terrorism or fraudulent activity.
Fraud Prevention and Risk Management: monitoring and investigating suspicious transactions, irregular gambling behaviour and potential misuse of our Services.
Legal Obligations: complying with local and international requirements, including taxation reporting, responsible gambling legislation and financial oversight.
Customer Support: handling enquiries, resolving technical issues and assisting you with your account or transactions.
Research and Analytics: conducting aggregated statistical analysis, studying player behaviour and improving the performance of the Website and Services (data used in this way is anonymised).
Marketing (with consent): sending promotional offers and information about our products or services, or those of our business partners, only where you have explicitly agreed to receive such communications.

We ensure that your personal information is processed fairly, transparently and only to the extent necessary to provide our Services or to comply with applicable laws.

Marketing Communication

We may use your contact details, such as your email address or telephone number, to send you marketing communications relating to promotions, bonuses, new services or features, only where you have provided explicit consent.
You may manage your marketing preferences at any time by adjusting your Player Account settings or by contacting our customer support team.
You have the right to withdraw your consent to receive marketing messages at any time, and doing so will not affect your ability to access or use our gambling services.
In certain promotional activities (such as competitions or giveaways), we may request your permission to use your username or nickname for publicity purposes, subject to applicable laws.
We will not disclose your contact information to third parties for their marketing purposes without your prior consent.

Obtaining Personal Information

We collect personal information from you in the following ways:

Directly from You: when you register an account, complete verification procedures, make deposits or withdrawals, or communicate with us through customer support.
Automatically Through Your Use of the Website: via cookies, log files and technical systems that record device data, IP address, geolocation and Website activity.
From Third Parties: including payment providers, identity verification agencies, anti-fraud services and regulatory authorities, where this is necessary to meet our legal and contractual obligations.
Publicly Available Sources: in limited circumstances, we may lawfully obtain information from public registers or online sources to support KYC and AML processes.

All personal information is collected in accordance with legal requirements and used solely for the purposes outlined in this Privacy Policy.

Data Recipients

Your personal information may be disclosed only to authorised parties under strict confidentiality obligations. These recipients may include:

Internal Staff: employees of Golden Crown Casino who require access for operational, compliance or customer support purposes. Access is strictly limited and role-based.
Group Companies and Affiliates: entities within the same corporate group, where necessary to provide integrated services or regulatory reporting.
Payment Providers: banks, e-wallet services, cryptocurrency processors and other licensed payment operators that process financial transactions on our behalf.
Game Providers: licensed software developers (e.g., NetEnt and others) that supply games and may require limited technical or transactional information.
Regulatory and Supervisory Authorities: government agencies or supervisory bodies that require data for compliance with gambling, AML or tax obligations.
External Service Providers: IT support, hosting companies, analytics providers and compliance consultants, each bound by contractual confidentiality obligations.

We ensure that all recipients of your personal information handle it securely and in full compliance with applicable data protection laws.

Sharing Data with Third Parties

We do not sell, rent or trade your personal information. Data may only be shared with third parties under the following circumstances:

Legal Obligations: where disclosure is required to comply with laws, regulations, court orders or requests from competent authorities.
Payment Processing: with licensed banks, e-wallet providers and cryptocurrency processors to facilitate deposits, withdrawals and refunds.
Compliance and Fraud Prevention: with third-party verification and anti-fraud agencies to ensure AML, KYC and responsible gambling requirements are met.
Regulatory Authorities: where reporting is mandated by law, including gambling regulators, taxation bodies and financial oversight agencies.
Service Providers: with companies providing technical support, cloud hosting, secure data storage, analytics or communication tools under strict data protection agreements.
Business Transfers: in the event of a merger, acquisition or sale of assets, your personal information may be transferred to the acquiring entity, provided the new entity continues to comply with this Privacy Policy.

All third parties receiving your data are bound by confidentiality and data protection obligations consistent with Australian law, GDPR and international standards.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as otherwise required by law. In particular:

AML and KYC Requirements: under applicable anti-money laundering legislation, we are legally required to retain customer identification records and transaction history for a minimum period of five (5) years after the closure of your account or the last recorded transaction.
Regulatory Compliance: certain information may be retained for longer periods where required by gambling regulators or taxation authorities.
Dispute Resolution: personal information may be retained for the duration of any ongoing disputes, investigations or legal proceedings.
Anonymised Data: some data may be stored in aggregated or anonymised form beyond the statutory retention period for statistical analysis, business intelligence and compliance reporting, provided it cannot be used to identify you.

Once the retention period has expired, or when data is no longer required, we will securely delete or anonymise your personal information in accordance with industry best practice.

Security of Your Data

Golden Crown Casino applies strict technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration or disclosure. These include:

Encryption and SSL: all data transmitted between your device and our servers is protected using Secure Socket Layer (SSL) encryption.
Restricted Access: personal data is accessible only to authorised staff on a need-to-know basis, with strict role-based controls.
Authentication Tools: two-factor authentication (2FA) is available for Player Accounts to provide an additional layer of security.
Firewalls and Monitoring: our systems are safeguarded by advanced firewalls, intrusion detection systems and continuous monitoring.
Data Integrity Controls: we employ audit logs, secure backups and integrity checks to prevent unauthorised modifications or loss of information.
Staff Training: employees with access to personal data receive training in data protection, AML obligations and responsible gambling compliance.

While we take all reasonable precautions to safeguard your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security, but we are committed to maintaining the highest industry standards.

Your Rights

As a player, you are entitled to exercise rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws. These rights include:

Right of Access: you may request a copy of the personal information we hold about you.
Right to Rectification: you may ask us to correct any inaccurate or incomplete information.
Right to Erasure (“Right to be Forgotten”): you may request deletion of your data, provided we are not legally required to retain it (e.g., under AML legislation).
Right to Restrict Processing: you may request temporary suspension of processing where you contest the accuracy of your data or object to its use.
Right to Data Portability: you may request a copy of your personal data in a structured, commonly used and machine-readable format, and transmit it to another data controller.
Right to Object: you may object to processing carried out on the basis of legitimate interests, including profiling and direct marketing.
Right to Withdraw Consent: if your data is processed on the basis of consent (e.g., for marketing purposes), you may withdraw your consent at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint: you have the right to lodge a complaint with a competent data protection authority if you believe your rights have been infringed.

To exercise these rights, you may contact us using the details provided in Section 11 of this Privacy Policy.

Contacting Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way your personal information is handled, you may contact us at:

Data Protection Officer (DPO)
Golden Crown Casino
Email: [email protected]

We aim to respond to all legitimate requests within one month. This timeframe may be extended if your request is complex or involves multiple issues, in which case we will inform you of the delay.

If you are not satisfied with our response, you also have the right to lodge a complaint with your local data protection authority or other competent supervisory body.

Cookie Policy

Golden Crown Casino uses cookies and similar technologies to enhance the performance of our Website, personalise your experience, and ensure security. Cookies are small text files placed on your device when you access our Website.

You may disable or delete cookies through your browser settings; however, certain features of the Website may not operate correctly without them.

We use the following categories of cookies:

Required Cookies: essential for the functioning of the Website, including login sessions, security features and access to secure areas. Disabling these cookies may prevent you from using core services.
Functional Cookies: used to remember your preferences (such as language, session settings and display options) and to improve overall usability.
Advertising and Analytics Cookies: used to measure the effectiveness of marketing campaigns, deliver relevant promotions, and collect anonymised statistics on Website usage. These may be placed by third-party partners in accordance with their own privacy policies.

By continuing to use our Website, you consent to the placement of cookies on your device in accordance with this Cookie Policy.

Third-Party Content

Our Website may include games and services provided by independent third-party developers and partners. For example, certain casino games are supplied by NetEnt and other licensed software providers.

When you access or play these games, some technical or transactional information may be shared with the respective provider in order to enable functionality, ensure fairness and comply with regulatory requirements.

Please note that third-party providers operate under their own privacy and data protection policies. By engaging with their content through our Website, you also agree to their terms and practices. We strongly encourage you to review the privacy policies of such providers before using their services.

Responsible Gambling Notice (Australia)

Golden Crown Casino is committed to supporting responsible gambling and ensuring that gaming remains a safe and enjoyable form of entertainment. We provide a range of tools and measures to help players maintain control over their gambling, including:

Setting personal limits on deposits, wagers and session time.
Enabling reality checks to remind players of the duration of their gaming activity.
Offering self-exclusion options, either temporary or permanent, upon request.
Monitoring accounts for indicators of problem gambling or risky behaviour.

We strictly prohibit underage gambling. Accounts created by individuals under the age of 18 will be closed and any associated funds forfeited.

If you believe that gambling is having a negative impact on your life, we encourage you to seek professional support. In Australia, free and confidential assistance is available:

Gambling Help Online: www.gamblinghelponline.org.au
Helpline: 1800 858 858 (available 24/7 nationwide)

Please remember that gambling should always be regarded as a form of entertainment and never relied upon as a source of income.

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