Golden Crown Casino – Responsible Gaming Policy

Introduction

Golden Crown Casino is committed to ensuring that gambling remains an enjoyable form of entertainment. We recognise that, for a small number of players, gambling may cease to be fun and can lead to negative consequences.

Our Responsible Gaming Policy outlines the measures we take to promote safe play, prevent underage gambling, and support players who may be at risk of problem gambling. We provide tools that allow players to control their gaming behaviour and access professional help if needed.

Golden Crown Casino encourages all players to gamble responsibly and to treat gaming as a leisure activity, not a source of income.

Underage Gambling

Golden Crown Casino strictly prohibits participation by individuals under the age of 18 years, or the legal gambling age in their jurisdiction, whichever is higher.

• Account Verification: During registration and at any stage of account activity, players may be required to provide identification documents (such as a passport, driver’s licence, or proof of address) to confirm their age and identity.
• Immediate Action: If it is discovered that an account has been created or used by a minor, the account will be closed immediately, and all winnings will be forfeited.
• Parental Responsibility: Parents and guardians are encouraged to monitor the online activity of minors and to use available parental control tools (such as Net Nanny, CyberPatrol, or Qustodio) to block access to gambling sites.
• Prevention: The Casino conducts regular checks and applies technical measures to prevent underage users from gaining access to its services.

Ensuring that gambling is restricted to adults is a shared responsibility between the Casino, regulators, and players’ families.

Setting Personal Limits

Golden Crown Casino provides tools that allow players to control their gambling behaviour and keep play within safe boundaries. Limits can be applied to your account by contacting customer support or, where available, directly within the account settings.

• Deposit Limits: Players may set daily, weekly, or monthly limits on the amount they can deposit. Once a limit is reached, no further deposits can be made until the period resets.
• Loss Limits: You may choose to restrict the total losses you are prepared to incur over a set period. When the limit is reached, further wagers will not be accepted.
• Wager Limits: Limits can also be set on the total amount wagered, helping players manage spending more effectively.
• Session Time Limits: Players may establish limits on the duration of gaming sessions. Once the time expires, the session will end automatically.
• Adjusting Limits: Increases to limits take effect only after a cooling-off period, while reductions are applied immediately.

These tools are designed to give players greater control and to encourage gambling as a safe and balanced form of entertainment.

Self-Exclusion and Cooling-Off Options

Golden Crown Casino provides measures for players who wish to take a break from gambling or exclude themselves entirely.

• Cooling-Off Periods: Players may request a temporary suspension of their account for a defined period (e.g. 24 hours, 7 days, or 30 days). During this time, access to the account is restricted and no deposits or wagers are permitted.
• Self-Exclusion: Players who feel they need a longer or permanent break may request self-exclusion. This will block access to the account indefinitely or for a fixed period chosen by the player.
• Activation: Requests for self-exclusion or cooling-off must be made through customer support. The Casino will implement restrictions as soon as reasonably possible after receiving the request.
• Irreversibility: Self-exclusion cannot be lifted until the agreed exclusion period has expired.
• Marketing Suspension: During self-exclusion, the Casino will take steps to ensure players do not receive promotional material.

These measures are designed to support players in maintaining control and preventing gambling-related harm.

Reality Checks and Session Monitoring

Golden Crown Casino offers features that help players stay aware of their gambling activity and maintain healthy habits.

• Pop-Up Reminders: Players may receive notifications during play that show how long they have been active and how much has been wagered or lost during the session.
• Balance Overview: At any time, players can review their account balance, transaction history, and session activity in their profile settings.
• Responsible Play Alerts: In some cases, the Casino may issue alerts or recommendations if unusual or extended play patterns are detected.
• Player Control: These tools are intended to encourage players to pause, reflect on their activity, and make informed decisions about continuing or ending a gaming session.

By providing regular reminders and monitoring options, Golden Crown Casino helps players maintain a clear understanding of their play and spending.

Recognising Problem Gambling

Golden Crown Casino recognises that, for some individuals, gambling can become harmful rather than entertaining. Understanding the signs of problem gambling is an important step in maintaining control.

Common warning signs may include:

• Spending more money or time on gambling than intended.
• Chasing losses or trying to recover previous losses through further play.
• Hiding gambling activity from family or friends.
• Neglecting work, studies, or personal responsibilities due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, stressed, or irritable when unable to gamble.

Self-Assessment: Players are encouraged to ask themselves whether gambling is affecting their financial stability, relationships, or mental health. Honest reflection can help determine whether support is needed.

Seeking Help: If you recognise any of these behaviours in yourself or someone close to you, we encourage you to use the self-exclusion tools provided and seek professional assistance.

Support and Assistance

Golden Crown Casino is committed to providing support to players who may experience gambling-related difficulties.

• Customer Support: Our team is available to assist players in setting account limits, activating self-exclusion, or accessing responsible gambling tools.
• Professional Organisations: Players are encouraged to seek help from independent organisations that specialise in problem gambling support.
• Confidentiality: Any requests for assistance are treated with confidentiality and will not affect the fair treatment of your account.

Gambling should always remain a form of entertainment. If you feel that you are losing control, we strongly advise reaching out for help at an early stage.

Australian Responsible Gambling Resources

Golden Crown Casino encourages Australian players to use professional, free, and confidential support services if gambling becomes difficult to control.

• Gambling Help Online: www.gamblinghelponline.org.au
• National Gambling Helpline: 1800 858 858 (available 24/7 across Australia)

These services provide counselling, information, and assistance to individuals and families affected by gambling problems.

International Support Organisations

In addition to local services in Australia, players can also access support from international organisations dedicated to responsible gambling and addiction recovery:

• GamCare (www.gamcare.org.uk) – a leading UK charity providing advice, information, and support for anyone affected by problem gambling.
• Gambling Therapy (www.gamblingtherapy.org) – an international online service offering free, multilingual support and advice.
• Gamblers Anonymous (www.gamblersanonymous.org) – a global fellowship of people who share their experiences to help each other recover from compulsive gambling.

These organisations operate independently of Golden Crown Casino and can provide additional professional guidance and support.

Casino’s Responsibility

Golden Crown Casino accepts its duty to promote safe gambling practices and to protect players from potential harm.

• Staff Training: Employees are trained to recognise signs of problem gambling and to provide guidance on responsible play tools available within the Casino.
• Monitoring Behaviour: The Casino may monitor accounts for unusual betting patterns or extended play that may indicate harmful behaviour. Where necessary, the Casino may intervene by issuing reminders or recommending self-exclusion.
• Compliance with Regulations: Golden Crown Casino follows applicable laws and licensing conditions, including anti-money laundering (AML) and know-your-customer (KYC) requirements, which also help prevent harmful gambling.
• Player Protection: The Casino prioritises player safety over commercial considerations and is committed to balancing entertainment with responsible gaming obligations.

Through these measures, Golden Crown Casino demonstrates its commitment to creating a safe and supportive gambling environment.

Parental Controls

Golden Crown Casino recognises the importance of preventing minors from accessing gambling services. While the Casino applies strict age verification checks, additional precautions at home are strongly recommended.

• Parental Monitoring: Parents and guardians should actively supervise internet use to ensure that children and teenagers do not access gambling websites.
• Filtering Tools: Software such as Net Nanny, Qustodio, and CyberPatrol can be installed to block gambling-related content on devices used by minors.
• Shared Devices: Players are advised to protect accounts with strong passwords and to log out after each session, particularly on shared or family computers.
• Education: Parents are encouraged to discuss the risks of underage gambling with children to foster awareness and prevention.

By combining Casino safeguards with responsible parental involvement, the risk of underage gambling can be significantly reduced.

Disclaimer

Golden Crown Casino promotes gambling as a form of leisure and entertainment only. It is not intended to serve as a source of income or a way to recover debts.

• Financial Risk: All forms of gambling carry the risk of financial loss. Players are solely responsible for their gambling decisions and outcomes.
• Chasing Losses: The Casino strongly discourages chasing losses, as this behaviour often leads to greater harm.
• Player Responsibility: Players are encouraged to gamble within their means, set personal limits, and use the responsible gaming tools provided.
• No Guarantee of Winnings: The Casino cannot and does not guarantee any consistent winnings, as all games rely on chance.

By registering and playing at Golden Crown Casino, you acknowledge that you understand these risks and agree to gamble responsibly.