Golden Crown Casino – Terms and Conditions

General Terms and Conditions

Golden Crown Casino (“Casino”, “we”, “our”) provides online gambling services operated by Hollycorn N.V., a company incorporated under the laws of Curaçao, registration number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Curaçao. Payment processing services may also be facilitated by subsidiary entities, where applicable.

By registering an account, depositing funds or participating in games, you (“Player”, “you”, “your”) confirm that you have read, understood and agreed to these Terms and Conditions, together with the Privacy Policy and Bonus Terms.

The Casino reserves the right to amend or update these Terms at any time. Amendments shall take effect once published on the Website. Players are responsible for reviewing the Terms on a regular basis. Continued use of the Casino’s services constitutes acceptance of any revised Terms.

In the event of discrepancies between translated versions of these Terms and the English version, the English version shall prevail.

Eligibility (Who Can Play)

To access and use the services of Golden Crown Casino, you must satisfy the following eligibility criteria:

Minimum Age: Only individuals aged 18 years or older, or the legal age of gambling in their country of residence (whichever is higher), are permitted to register and play.
Restricted Territories: Players residing in jurisdictions where online gambling is prohibited are not permitted to open an account or participate. This includes, but is not limited to, territories where the Casino’s operators or software providers restrict access.
Responsibility for Compliance: It is the Player’s sole responsibility to ensure that the use of the Casino’s services is lawful in their jurisdiction of residence.
Verification of Identity: The Casino reserves the right to request proof of age, identity and residency at any time. Accounts may be suspended or closed if such documentation is not provided or if submitted information is found to be false.
Single Account Rule: Each Player is permitted to create only one account. Multiple registrations by the same individual may result in account suspension and confiscation of funds.

Any breach of these eligibility provisions may result in account closure, cancellation of transactions and forfeiture of winnings.

Availability of Games

The selection of games available to Players may vary depending on jurisdiction, licensing restrictions and agreements with third-party software providers.

Provider Restrictions: Certain game studios impose geographical limitations. For example, NetEnt titles are not available in countries including the United States, the United Kingdom, Spain, France and several others. Similar restrictions may apply to Microgaming, Evolution Gaming and additional providers.
Legal Compliance: It is the Player’s responsibility to ensure that gambling is lawful in their jurisdiction. The Casino does not warrant that access to its games is permitted in every country.
VPN Usage: The use of VPNs or any other masking technologies to bypass regional restrictions is strictly prohibited. Where detected, the Casino reserves the right to void winnings and terminate the account.
Game Availability Updates: Software providers may add or remove games at any time without prior notice due to licensing arrangements or regulatory requirements.

The Casino endeavours to provide fair and transparent access to its game’s library, but cannot guarantee universal availability of all titles in every jurisdiction.

Dormant Accounts

Definition: An account will be considered dormant if there has been no login activity for a continuous period of 12 months.
Notification: The Casino will make reasonable efforts to notify you via the email address linked to your account before any fees are applied.
Administrative Fee: Once an account is classified as dormant, a monthly administrative fee may be deducted from the remaining balance. The fee will not exceed AUD 10 (or equivalent in other currencies) per month.
Account Closure: If a dormant account remains inactive for an extended period, the Casino reserves the right to close the account and remit any remaining funds to the Player, subject to successful completion of applicable verification checks.
Player Rights: You may reactivate your dormant account at any time by logging in and resuming play, provided the account remains valid and verified.

The Casino recommends that Players either maintain regular activity or formally request account closure if they no longer intend to use their account.

Currencies and Cryptocurrencies

Golden Crown Casino supports both fiat currencies and cryptocurrencies, offering Players flexibility and convenience when managing their funds.

Fiat Currencies: Supported options include Australian Dollars (AUD), US Dollars (USD), Euros (EUR), Canadian Dollars (CAD) and New Zealand Dollars (NZD).
Cryptocurrencies: Accepted digital assets include Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Bitcoin Cash (BCH), Ripple (XRP) and Tether (USDT).
Account Currency: When registering, Players select their primary account currency. Once chosen, this cannot be changed.
Currency Conversions: Where deposits or withdrawals are made in a currency different from the account currency, conversion will occur at the prevailing exchange rate applied by the payment processor. Any associated conversion fees remain the responsibility of the Player.

By supporting both local fiat currencies and major cryptocurrencies, Golden Crown Casino ensures secure and convenient banking for Players in Australia and abroad.

Deposits

To play for real money, you must first fund your Casino account using one of the supported payment methods.

Minimum Deposit: AUD 30 (or equivalent in other currencies).
Maximum Deposit: Limits vary by method, with a maximum of AUD 15,000 per transaction for most bank cards.
Available Methods: Deposits may be made via bank cards (Visa, Mastercard), prepaid vouchers (Neosurf), e-wallets (Apple Pay, Google Pay, MiFinity) and cryptocurrencies (BTC, ETH, LTC, DOGE, BCH, XRP, USDT).
Processing Time: Deposits are processed instantly and free of charge.
Third-Party Payments: All deposits must originate from accounts or cards registered in your own name. Third-party payments are strictly prohibited.
Security Checks: The Casino may perform verification checks before or after accepting a deposit. Transactions deemed suspicious or non-compliant may be declined or reversed.
Currency: Deposits must be made in the account currency selected during registration. Any conversion is conducted by the payment provider, with associated costs borne by the Player.
Finality of Deposits: Once credited to your Casino balance, deposits are final and cannot be reversed or refunded except as required under the Refund Policy.

Withdrawals

General Rule: Players may request a withdrawal of funds from their Casino account at any time, provided that all conditions set out in these Terms and Conditions are met.
Minimum and Maximum: The minimum withdrawal amount is AUD 30, while the maximum per transaction is AUD 15,000, unless otherwise specified for particular payment methods.
Processing Time: Withdrawal requests are generally reviewed and processed within 24–48 hours. Delays may occur due to additional verification checks, banking procedures or public holidays.
Verification Requirements: Before a payout is approved, the Casino may require Know Your Customer (KYC) documentation, including proof of identity, address and ownership of the payment method used. Withdrawals will not be processed until verification has been successfully completed.
Payment Methods: Withdrawals will, where possible, be processed back to the same method used for deposit. Available options include:
- Bank cards (Visa, Mastercard via OCT),
- Bank transfers,
- Cryptocurrencies,
- Other approved methods depending on the Player’s jurisdiction.
Large Withdrawals: Requests exceeding AUD 15,000 may be paid in instalments. Progressive jackpot wins may be subject to specific payout schedules.
Fees: The Casino does not charge withdrawal fees. However, banks, payment providers or cryptocurrency networks may apply charges, which remain the responsibility of the Player.
Restrictions: Withdrawals may be delayed, suspended or cancelled where the Casino suspects fraud, bonus abuse or a breach of these Terms and Conditions.
Currency: All winnings are credited in the account currency. Where conversion is required, exchange rates are applied by the relevant payment provider.

Fees and Taxes

Casino Fees: Golden Crown Casino does not impose additional fees on deposits or withdrawals, unless expressly stated for specific payment methods.
Third-Party Charges: Banks, card issuers, e-wallet providers or cryptocurrency networks may impose processing or conversion fees. These are beyond the Casino’s control and remain the Player’s responsibility.
Taxes: Players are solely responsible for reporting and paying any taxes or levies on winnings, as required by the laws of their country of residence. The Casino does not act as a tax authority and does not deduct or withhold taxes from Player payouts.
Currency Exchange: Where transactions require currency conversion, the exchange rate is determined by the payment provider at the time of processing. Any related costs are borne by the Player.

By using the Casino’s services, you acknowledge that compliance with your local tax obligations is your personal responsibility.

Bonus Policy

Golden Crown Casino offers a range of promotions and rewards, including welcome packages, free spins, reload bonuses and cryptocurrency incentives. By claiming any bonus, Players agree to the following rules:

Wagering Requirement: Unless otherwise stated, all bonuses are subject to a 40x wagering requirement before bonus funds or related winnings can be withdrawn.
Eligible Games: Not all games contribute equally towards wagering. Slot machines generally contribute 100%, while table games, live dealer titles and certain slots may contribute less or be excluded.
One Active Bonus: Only one promotion may be active at a time. Stacking or combining bonuses is strictly prohibited.
Bonus Abuse: Activities such as low-risk betting, multiple accounts, collusion or exploiting system errors are considered abuse. The Casino reserves the right to void bonus funds and any associated winnings in such cases.
Withdrawal Restrictions: If you request a withdrawal before wagering requirements are fulfilled, bonus funds and related winnings will be forfeited.
Maximum Bet Rule: When playing with an active bonus, a maximum bet limit per spin or round may apply. Breaching this rule may result in confiscation of funds.
Changes and Cancellations: The Casino reserves the right to amend or cancel promotions at its discretion.

Players are strongly encouraged to review the specific Bonus Terms accompanying each promotion, as additional conditions may apply.

Anti-Fraud Policy

Golden Crown Casino applies strict procedures to prevent fraud, money laundering and other unlawful activity. By using our services, you agree to the following provisions:

Prohibited Activity: Fraud, collusion, use of automated software (bots), multiple accounts, or participation in any schemes designed to gain an unfair advantage are strictly prohibited.
Identity Verification: The Casino may conduct enhanced verification checks (KYC/AML) at any time. Providing false documentation or refusing verification will result in account suspension and may lead to the confiscation of funds.
Chargebacks: Any attempt to reverse or dispute legitimate deposits (chargebacks) will result in account closure, reporting to the relevant authorities, and recovery of any funds owed.
Abuse of Payment Systems: The use of stolen cards, unauthorised payment accounts, or third-party payment methods is prohibited and will be treated as fraudulent conduct.
Consequences: Where fraudulent activity is suspected, the Casino reserves the right to:
- Withhold deposits and winnings,
- Notify relevant regulatory, financial and law enforcement institutions,
- Initiate legal proceedings to recover damages.
Fair Play: All games are intended solely for personal entertainment. The use of unfair betting patterns, system exploitation or strategies to manipulate game outcomes may result in the forfeiture of winnings.

Golden Crown Casino is committed to maintaining a safe and transparent gambling environment and applies industry-standard anti-fraud practices.

Responsible Gambling

Golden Crown Casino is committed to promoting responsible gambling and providing tools to help Players stay in control of their play.

Self-Exclusion: Players may request temporary or permanent exclusion from the Casino. During this period, account access will be suspended and deposits blocked.
Deposit Limits: Players may set personal limits on deposits, wagers or playing sessions. These limits can be adjusted within account settings or by contacting customer support.
Reality Checks: The Casino may provide reminders regarding playing time to help Players monitor their activity.
Underage Gambling: Gambling by persons under 18 years of age is strictly prohibited. Accounts created by minors will be closed, and any funds forfeited.
Seeking Help: If you believe that gambling is negatively affecting your life, we strongly encourage you to seek professional support.

For Players in Australia, free and confidential support is available through:

Gambling Help Online: www.gamblinghelponline.org.au
Helpline: 1800 858 858 (24/7 national support service)

Gambling should always be regarded as entertainment, not as a source of income. The Casino urges all Players to gamble responsibly.

Game Rules

All games offered by Golden Crown Casino are operated under principles of fair play and comply with recognised industry standards.

Random Number Generator (RNG): All game outcomes are determined by a certified RNG system to ensure fairness and unpredictability. Independent testing agencies regularly audit the RNG to confirm compliance with international standards.
Return to Player (RTP): Each game includes a theoretical Return to Player percentage (RTP). This information is provided by the software provider and may vary between games.
Gameplay Integrity: Players must not attempt to interfere with or manipulate the operation of games in any manner. The use of software tools, bugs or exploits to alter outcomes is strictly forbidden.
Provider Rules: In addition to these Terms, all games are governed by the specific rules of the relevant software provider. By participating in a game, you accept those rules.

The Casino reserves the right to invalidate play or withhold winnings if irregular activity or breaches of fair play are detected.

Refund Policy

Golden Crown Casino treats all financial transactions as final once processed. However, under limited circumstances, a refund may be granted subject to the following conditions:

Eligibility: Refunds apply only to unused deposit funds. Wagers already placed and bonuses accepted cannot be reversed or refunded.
Timeframe: Requests for a refund must be submitted within a reasonable period following the disputed transaction.
Procedure: To request a refund, Players must contact the Casino’s support team and provide full details of the transaction, together with identification documents where required.
Investigation: The Casino reserves the right to review and investigate any refund request. The outcome — whether approved or rejected — will be communicated to the Player following assessment.
Associated Costs: Any fees related to the processing of refunds, including payment processing or currency conversion charges, remain the responsibility of the Player.
Exceptions: Refunds will not be granted in cases of fraud, account misuse or breach of these Terms.
Method of Refund: Where approved, refunds will be processed using the same payment method originally used for the deposit, wherever practicable.

Expiry of Claims

Time Limit: Any claim or dispute relating to the use of the Casino’s services must be submitted within 12 months of the date of the original transaction, event or occurrence giving rise to the claim.
Late Claims: Claims submitted outside this timeframe will not be considered.
Documentation: Players are required to provide all relevant documentation, records or communications relating to the claim.
Finality: After the expiry of the limitation period, no refunds, chargebacks or compensation will be issued.

This limitation period ensures timely resolution of disputes and applies to all complaints, including those concerning deposits, withdrawals, bonuses and game outcomes.

Use of Player Account

By registering at Golden Crown Casino, you agree to use your account in accordance with the following conditions:

Personal Use Only: Accounts are strictly for personal use. You may not sell, transfer or permit third parties to access your account.
One Account Rule: Each Player is permitted only one account. Creating multiple accounts under the same name, email address or IP address may result in suspension and forfeiture of funds.
Accurate Information: Players must provide accurate and up-to-date information during registration and throughout the use of their account.
Password Security: You are solely responsible for maintaining the confidentiality of your login credentials. The Casino accepts no liability for losses incurred due to unauthorised use of your account arising from negligence.
Verification (KYC): The Casino may request documents at any time to verify your identity, address or ownership of payment methods. Failure to provide such documentation may result in suspension or closure of your account.
No Commercial Use: Accounts must be used solely for personal entertainment. Use of an account for professional gambling, arbitrage betting or money transfers is strictly prohibited.

Breach of these rules may result in immediate account termination and confiscation of deposits and/or winnings.

Liability Disclaimer

Golden Crown Casino provides its services on an “as is” basis. While we endeavour to ensure reliable and uninterrupted access, the following limitations apply:

Technical Issues: The Casino is not responsible for interruptions arising from internet failures, device malfunctions or service provider downtime.
Game Errors: In the event of software or system malfunctions, affected wagers or games may be voided. The Casino accepts no liability for losses resulting from such errors.
Force Majeure: We are not liable for delays or failures caused by events outside our reasonable control, including but not limited to natural disasters, regulatory action, power outages or civil disturbances.
Financial Disclaimer: The Casino is not a financial institution. No interest is payable on account balances. Funds deposited are intended solely for gambling purposes.
Player Responsibility: By using our services, you acknowledge that gambling involves risk and may lead to financial loss. The Casino bears no responsibility for the consequences of irresponsible gambling.

These limitations apply to the fullest extent permitted by law and do not exclude liability for fraud or deliberate misconduct by the Casino.

Intellectual Property Rights

All content and materials available through Golden Crown Casino, including but not limited to logos, trademarks, graphics, text, software and game designs, are the exclusive property of the Casino or its licensed providers.

Ownership: Copyright, trademark and other intellectual property rights remain the property of the Casino and its partners at all times.
Restricted Use: Players may access and use Website content solely for personal, non-commercial purposes related to entertainment gambling.
Prohibited Actions: Copying, reproducing, modifying, distributing or creating derivative works from Casino content without prior written consent is strictly prohibited.
Third-Party Rights: Game providers retain ownership of their respective software and intellectual property. Participation in such games does not grant Players any ownership or licence rights.
No Transfer of Rights: By using the Casino’s services, you do not acquire intellectual property rights in relation to the platform, its software or its content.

Unauthorised use of intellectual property may result in account termination and possible legal action.

Complaints and Disputes

Golden Crown Casino is committed to maintaining a fair and transparent gambling environment. If you have a concern or complaint, the following procedure applies:

Initial Contact: Players should first contact the Casino’s support team via live chat or email at [email protected], providing all relevant details (including account information, transaction IDs and, if applicable, screenshots).
Response Time: The Casino aims to acknowledge complaints promptly and provide a resolution within a reasonable timeframe.
Escalation: If you are dissatisfied with the initial response, you may request that the complaint be escalated to senior management for further review.
Final Decision: The Casino’s decision shall be deemed final unless otherwise required by regulatory authorities.
External Resolution: As the Casino operates under a Curaçao licence, unresolved disputes may be referred to the relevant licensing authority or an independent arbitration body.

All complaints will be handled in a fair, timely and confidential manner. Players are expected to maintain polite and respectful communication throughout the process.

Non-Transferability

Personal Accounts Only: Player accounts at Golden Crown Casino are strictly personal and may not be sold, pledged, transferred or assigned to another individual.
Deposits and Winnings: All deposits, balances and winnings are linked to the registered account holder and cannot be transferred to another account or person.
Third-Party Access: Allowing another individual to use your account, or using another Player’s account, is prohibited and may result in suspension or permanent closure of all related accounts.
Legal Protection: Any attempt to transfer account ownership or funds will be deemed void and may be reported to regulatory and financial authorities.

By registering and playing, you confirm that your account and all associated funds belong solely to you and are not accessible to third parties.

Governing Law and Arbitration

Applicable Law: These Terms and Conditions are governed by the laws of Curaçao, where the Casino’s operator, Hollycorn N.V., is incorporated and licensed.
Jurisdiction: Any disputes arising from the use of the Casino’s services fall under the jurisdiction of the competent courts or arbitration authorities designated by Curaçao eGaming.
Arbitration: Where disputes cannot be resolved directly with the Casino, Players may escalate the matter to an independent arbitration service or the relevant regulatory authority.
Exclusions: Nothing in this section prevents the Casino from initiating proceedings in another jurisdiction where necessary to protect its interests.

By using the Casino’s services, you acknowledge that these Terms are legally binding and enforceable under Curaçao law.

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